General Conditions
I, the undersigned, in my capacity as .................... for the patient ................................, agree to admission and compliance with the hospital's system and instructions during my stay, and what the hospital deems appropriate for the patient, and to implement what the treating physicians decide regarding treatment and necessary medical examinations of all types, as well as blood transfusion, according to the scientific and medical principles followed in such cases, with my knowledge of the possibility of complications beyond the doctor's control.
Gratuities
We have a strict policy against giving gratuities, and it is not permitted to accept any gratuity under any circumstances.
Food
For the safety of patients and their families, bringing outside food into rooms is prohibited. We have a 24-hour room service food menu.
Companions
To provide better service for companions, a companion form must be filled out. In case of adding or changing companions, a new form must be filled out. The maximum number of companions in rooms is (1) companion and in suites 2 companions.
Note that suites include the value of one companion daily for free, and any additional companion costs 1100 EGP daily (without meals) added to the patient's bill. ICU rooms are without companions.
Visiting Hours
The hospital welcomes visitors from 10 AM to 10 PM only, for the comfort of patients. According to visiting policies, rounds will be made daily at 10:30 PM, and in case of any person other than the registered companion, they will be counted as an additional companion.
Discharge Times
Please note that a new additional day is calculated after 12 noon, and therefore all discharge procedures must be completed before the specified time.
Smoking
Smoking is prohibited inside the entire hospital building and is only allowed outside the building. In case of violation, a fine of 3000 EGP will be charged for room cleaning from smoke and will be automatically added to the bill.
Personal Belongings
Each room has a special safe for personal belongings. The hospital is not responsible for loss or damage to any personal belongings unless signed for receipt by the hospital through patient accounts.
Financial Consent
I acknowledge that the hospital has clarified the expected cost according to service prices and I undertake to pay all costs related to my treatment at Rofayda Hospital, which vary according to treatment conditions and doctor's request, as well as all costs not covered by insurance companies or rejected later and demanded.
Patient Rights
- Right of the patient and family to receive care provided by the hospital
- Right of the patient and family to know the name of the treating medical staff member and/or supervisor and/or responsible person
- Right of the patient and family to care that respects the patient's personal values and beliefs
- Right of the patient and family to know decisions related to their care and participate in making them
- Right of the patient and family to refuse care and stop treatment
- Right of the patient and family to security, privacy, confidentiality, and dignity
- Right of the patient and family to assess and treat pain
- Right of the patient and family to file a complaint or suggestion without fear of retaliation regarding care and services
- Right of the patient and family to know the price of services and procedures
- Right of the patient and family to seek a second medical opinion from inside or outside the hospital
Patient Responsibilities
- Responsibility of patients and their families to provide clear and accurate information about their illness/condition and their previous and current medical history
- Responsibility of patients and their families to comply with hospital policies and procedures
- Responsibility of patients and families to fulfill financial obligations according to laws, regulations, and hospital policy
- Responsibility of patients and families to respect other patients and medical staff
- Responsibility of patients and families to follow the recommended treatment plan
